May Covid 19 Update - Brian McCabe, Managing Director UK
Beauparc UK – Covid-19 Update
As we head towards the 6th week of lockdown and restrictions, I’d like to take this opportunity to provide customers and our supply chain with an update of the actions taken to date and future strategies we have identified and are currently implementing.
Before I do, I wish to acknowledge the extraordinary bravery and dedication demonstrated by frontline workers across many industries throughout the Covid-19 pandemic. From the fantastic NHS workers through to volunteers in the third sector that continue to supply vulnerable people within communities with provisions, the level of commitment and tenacity has been immeasurable.
At an early stage in this crisis, the waste management sector was designated key worker status, in line with other critical industries.
While I never imagined having to implement contingency plans under such circumstances, Beauparc’s pre-planning enabled a positive, directed and speedy response to this challenging situation.
The entire management team is working hard to ensure the continued health, safety and well-being of staff and customers, adapting to new recommendations when announced.
To successfully achieve this without compromising service or continuity, we have engaged many variations to our typical working systems and procedures.
Pivotal to this adaptation has been the crucial ability to mobilise our workforce to a remote working scenario with no loss in functionality. This has been made possible by investment in the latest connectivity systems provided to our group by innovative, ‘local’ IT & telecom supply chain, with which we have forged long-term relationships.
Beauparc’s SHEQ team developed and implemented procedures for our transport and operational teams; staggering shift patterns, reconstructing workplaces, rolling out a full range of PPE to all staff and engaging social distancing throughout; as well as the transition to a contactless transaction for customers utilising our sites and services.
Like most businesses, the use of technology to hold video conference calls has meant a consistent and essential communication channel for the senior management team. Evermore, this has also integrated well with our Group directive to reduce carbon emissions by replacing travel with remote meetings. A valuable asset that post-crisis, we will utilise to a greater extent.
Operationally, our 15 UK facilities adapted to respond to the need for UK infrastructure for engineered fuel supply to power stations for the generation of electricity.
Additionally, all businesses continue to work hard to ensure customers waste is managed and recycled to the same quality standards.
Our service delivery and accounts departments have sympathetically managed the suspension of services to customers where temporary closures are necessary. Included within this strategy has been an increase in communication touchpoints to aid and assist customers during this stressful and worrying time. 24/7 telephone contact, weekend working patterns, online chat and a roll-out of online facilities to support your business to the greatest possible extent are all operational.
Beyond our everyday business, we have witnessed genuine, altruistic acts of kindness and selflessness from the team. These include the 3D printing of visors for medical clinicians, sharing of supply chain contacts to realise deliveries of PPE, including over 80,000 aprons for care homes and NHS facilities. Distribution of food to vulnerable people within communities and providing some normality to schools that look after ‘key worker’ children by conducting online recycling courses.
As we look forward, we continue to monitor announcements by the Government and regulatory authorities to ensure the safety and health of staff and customers.
We hope that soon there will be a reduction in new cases which will result in a gradual lifting of current restrictions.
In the background, Beauparc continues to develop projects throughout the UK and Ireland aimed at developing new sites, technology and products.
- Our IT infrastructure project has moved forward and is on schedule to deliver on-target, late 2020, which will provide clients with a unified solution, complementing the customer journey.
- A ground-breaking plastic recycling facility is on track which will divert waste plastic for repurposing to film and production of wrap material and plastic bags.
- The renewable and environmental teams remain committed to carbon offsetting projects; focussing our deliverance towards sustainable development goals.
Our remobilisation programme is already assisting customers as their businesses reopen. Not just for the reintroduction of existing waste services, but also to help with one-off collections and adhoc support.
The team of account managers and service delivery staff remain available to assist with any requirements or enquiries when reactivating your account or providing you with additional services to help with the change in environment.
Our lines are available 24/7 for your convenience, and our customer care team are contactable at the following email address – firstname.lastname@example.org
I sincerely hope that you and your extended teams remain safe and well and look forward to working again with you very soon.
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What our customers say
Paul Speake Sheridan UK
“We’ve worked with AWM for many years and always find the service prompt and reliable. The reporting and compliance details are important for our business, and we’re keen to keep our recycling rates as high as possible.”
Ben Lukey AMA Waste Services
“AWM are our preferred waste disposal partner in the West Yorkshire area. They have provided waste and aggregate services on a daily basis for AWM Waste for a number of years now. It is critical for a company like ourselves to have services carried out by reliable and professional suppliers, our clients include Blue Chip Companies and High Street Brands and it’s therefore imperative that our services are supplied on time in a professional manner, whilst meeting the highest health and safety standards. There is no better example of one of our suppliers meeting this criteria than AWM, who put drivers through extensive training and who have an excellent customer service team in our office. AWM have invested in cutting edge recycling technology at their premises and have one of the most impressive set ups we have seen across the UK. Everyone at AMA Waste could not recommend AWM highly enough and we look forward to working with them for many more years.”
Louise Hartley Leeds Beckett University
“Leeds Beckett University have been working in partnership with AWM since February 2014 and during this time we have not only received excellent service, but have also seen our working relationship grow. During the mobilisation period, AWM worked very hard to understand and accommodate the needs of the University. We moved from a single waste stream to segregating general, food and dry recycling so AWM worked with us to help educate both staff and students in the changes. We expected the transition to take longer than it did, but I credit the success to the initial planning that both organisations took.